Returns & Refunds

We will credit one returned unused product in its original packaging per customer if the received package is postmarked within 30 days of the original order date and includes an RMA number obtained from customer service. Refunds are issued to the original card within 5 business days. No returns are credited after 30 days of the original order date.

Merchandise must be returned at the customer's expense and must have the RMA number marked on it. Returns that arrive without an RMA number cannot be credited. No refunds are issued for used product, and shipping and handling fees are not refundable.

To request an RMA number and return instructions, email support@optimizedlivinghome.com or call 8332010106 (Mon-Fri 9am-6pm ET).

Ask for an RMA number first. Email support@optimizedlivinghome.com or call 8332010106 during Mon-Fri 9am-6pm ET with the name and email address used on the order, and the order number if you have it.

Write the RMA number on the outside of the package, send it at your own expense so that it is postmarked within 30 days of your order date, and keep the tracking number. A package without an RMA number cannot be credited.

If an item arrives damaged, defective or not what you ordered, contact support@optimizedlivinghome.com or 8332010106 before sending anything back, and we will tell you what to do next.

Every order ships free within the United States.

Shipping and handling fees are not refundable, and return postage is paid by the customer.